Our Toll Service Offices are there to help HGV Owners to:
- learn more about the ETC System, get a printed guide and/or other useful information;
- add themselves to the ETC Register;
- add HGVs to the ETC Register;
- change or amend the information in the ETC Register;
- sign a contract with the ETC Operator for the free use of an On-Board Unit, get the OBU and guidance on its installation and use;
- learn more about how the ETC is calculated and paid to the Federal Budget;
- get account statements and details of past top-ups and debits, as well as other account-related information;
- learn more about how advance payments for planned trips are calculated;
- top-up their account;
- claim back any payments that were not transferred to the Federal Budget;
- get and/or cancel a Toll Ticket;
- get their personal details from the ETC Register;
- send an officially registered request to the ETC Operator and get information on its progress;
- get any other information on the ETC System.
